Privacy Policy

Last updated: February 6, 2026

1. Introduction

CallFlux, operated by Not Your Basic Locksmith LLC ("we", "us", "our"), is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our call tracking and analytics platform.

2. Information We Collect

Account Information

• Name and email address
• Company/business name
• Billing information (processed securely by Stripe)

Call Data

• Caller phone numbers and caller ID
• Call recordings (when enabled)
• Call transcriptions generated by AI
• Call duration, timestamps, and source attribution
• AI-generated insights (summaries, lead scores, sentiment, intent)

Usage Data

• Log data (IP addresses, browser type, pages visited)
• Feature usage and interaction data

3. How We Use Your Information

• To provide and maintain the CallFlux service
• To process calls, generate transcriptions, and provide AI insights
• To process payments and manage your subscription
• To send transactional emails (welcome emails, password resets, billing)
• To improve our service and develop new features
• To provide customer support
• To comply with legal obligations

4. Data Storage & Security

All data is stored on secure cloud infrastructure with encryption at rest (AES-256) and in transit (TLS 1.3). Call recordings are stored in encrypted cloud storage. We implement role-based access controls, audit logging, and regular security reviews.

5. Data Sharing

We do not sell your personal information. We share data only with:

• Service providers: Stripe (payments), Twilio (telephony), OpenAI (AI analysis), Deepgram (transcription), SendGrid (email) — each bound by data processing agreements.
• Legal requirements: When required by law, court order, or government request.

6. Data Retention

We retain your data for as long as your account is active. Call recordings and transcriptions are retained according to your plan settings. Upon account deletion, we remove your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of non-essential communications

8. Call Recording Notice

If you enable call recording, you are responsible for complying with applicable call recording consent laws. CallFlux provides configurable disclosure messages to assist with compliance. We are not responsible for your compliance with recording laws.

9. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies are used only to improve the Service.

10. Children's Privacy

CallFlux is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

12. Contact Us

For privacy questions or data requests, contact us at contact@notyourbasiclocksmith.com.